Privacy Policy

1. Who We Are

Siam International Translation ("we", "us", or "our") operates the website siamknowhow.com and provides certified translation, sworn translator, and notary public services in Pattaya, Thailand.

Our registered address is: 357/116 Moo.12 Pratamnak Soi.5, Nong Prue, Bang Lamung, Chon Buri 20150, Thailand. You can contact us at [email protected] or +66 91 599 4999.

2. Information We Collect

We collect information you provide directly to us when you use our contact form, send us an email, or communicate with us via WhatsApp or LINE. This may include your name, email address, phone number, and the content of your message.

We may also collect documents you submit for translation or notarisation. These documents may contain personal data such as names, dates of birth, passport numbers, and addresses.

When you visit our website, we automatically collect certain technical information including your IP address, browser type, pages visited, and time spent on pages, via Google Analytics 4.

3. How We Use Your Information

We use the information we collect to provide and deliver our translation and notary services, respond to your enquiries, process your documents, and communicate with you about your order.

We use website analytics data to understand how visitors use our site and to improve our content and services. Analytics data is processed in accordance with our cookie consent settings.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Document Confidentiality

All documents submitted to us for translation or notarisation are treated with strict confidentiality. We do not share, copy, or retain your documents beyond the period necessary to complete your service, unless required by law.

Our translators and staff are bound by professional confidentiality obligations.

5. Cookies

Our website uses cookies to improve your browsing experience and to collect analytics data. Analytics cookies (Google Analytics 4) are only activated after you provide consent via our cookie consent banner.

You can withdraw your consent at any time by clearing your browser cookies or adjusting your browser settings.

6. Data Retention

We retain contact enquiry data for up to 12 months. Document files submitted for translation are deleted from our systems within 30 days of service completion, unless you request otherwise.

Analytics data is retained in accordance with Google Analytics' standard retention settings (14 months by default).

7. Your Rights

You have the right to request access to the personal data we hold about you, to request correction of inaccurate data, and to request deletion of your data where we have no legal obligation to retain it.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website is served over HTTPS.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: [email protected] | Phone / WhatsApp: +66 91 599 4999 | LINE: @pattaya99